FAQ

About the event

Flanders Expo, Maaltekouter 1 in Ghent. By car, take exit 14 off the E40, straight to the parking lot. Tram 1 takes you right to the door. The tram ride is free from Gent Sint-Pieters with your FACTS ticket.

FACTS is open on Saturday from 10 am to 7 pm, and on Sunday from 10 am to 5 pm. Priority ticket holders can already get inside from 9 am.

In the middle of Hall 4, there’s a photo booth where you can have a photo taken of yourself with your favourite star. Just buy a ticket at the FACTS booth across from the set, and practice your best Colgate smile. We advise you to buy your photoshoot tickets online! Once they are sold out in presales, they are no longer available at FACTS.

Click here for photoshoot tickets & more info!

This is the moment at FACTS when you can ask the actors things that you always wanted to know. Obviously, celebrities are also real people who don’t like inappropriate or rude questions. But you’re not that kind of fan, right?

For more information, check this page!

The Artist Alley features famous (and up-and-coming) cartoonists and artists rubbing shoulders and basking in the interest of readers who are there to grab their drawings. Have a chat, buy a strip or a drawing, get a signature on your arm or ask them to make an anime version of yourself.

For more information on artist sketches and autographs, check this page!

Yes. Please note that our guests will request a fee for an autograph.

For prices and more info, check this page!

No Space Bucks or Galactic Credit Standards, please. Only euros. And often only cash (it depends on the exhibitor). We have our own ATMs at FACTS.

Certainly. Email us at info@facts.be and then we’ll see if we have a spot for you.

Tickets and Queues

Through the door (the teleportation machines are planned for 2260). No, seriously, print your ticket and take it along with you to FACTS. The bar code must be clearly visible. When you get there, choose the line “I have a ticket”. Otherwise, you’ll queue needlessly.

Yes, just ask the security people for a stamp and show it when you want to go back inside.

Yes. Entrance is free for children of ten years and younger, if they are accompanied by a paying adult. They do not need a ticket. Please bring their identity cards along with you so we can check that you are not cheating!

No. But our personnel will be especially kind to these fans.

Of course, they get free entrance. The only condition is that you, as an accompanying person, are at least 15 years of age and that you have a valid medical certificate from a doctor saying that assistance is required.

No, that’s not possible. The only way to get signatures of our FACTS guests is by coming to the signing sessions during the FACTS weekend. But you’ll get to choose one of our many fandom pictures for free. You can also bring your own items, if you like.

First, check your spam folder. Some mail programs just don’t understand that a mail with your FACTS ticket is the most important message of the year for you, go figure… But if you still don’t find your ticket, send a mail to facts@newco-be.com. Our technical team help you as quickly as possible.

Unfortunately not. Sorry! You can also read about the ticket policy in our rules & regulations document. 

We have never actually had to refuse someone because we were completely full, but that could happen in the future. You can buy tickets online until the day before the event; it is cheaper. Really: why would you do it any other way?

It’s the best decision you’ve ever made! Ah yes: with a Priority ticket, you can gain admittance on both days at 9 am and you don’t have to worry about queues thanks to the fast lane.

You can buy one by clicking on the ‘Buy your ticket’ buttons on our ticket pages. But hurry up, because there aren’t that many available!

We can recommend the Priority Entry Tickets! With this ticket type, you can enter FACTS at 9 am instead of 10 am.

Owners of a VIP ticket also get to enjoy this great privilege, amongst many other benefits. Read all about it on our ticket pages!

Cosplay

Yes, you get a 4 euro discount. It’s like a big ‘thank you’ from us for the beauty and smiles you bring to FACTS every edition.

No. But you must be costumed to enter with a cosplay ticket, of course. And just putting on a green plastic raincoat to look like Link won’t cut it. Make an effort!

We have extensive regulations about weapons (and anyway, the law is pretty strict). Click here to check out the Weapon Rules and General rules and regulations.

Yes. You can leave your Blade leather jacket or your Gandalf coat (or even a coat from AS Adventure, of course) in a locker at the entrance. You can also leave your backpack and bag in it. Lockers cost ten euros and you get five euros back at the end of your visit. Important: your locker must be empty at the end of the day. Remember that the same rules apply to all public places: leave nothing unattended or security people will pick it up. And keep an eye on your stuff: we are not responsible for theft or damage.

Parking and travel

Yes! You can even take Tram 1 from train station Ghent Sint-Pieters to Flanders Expo for free if you show your FACTS ticket.

Check this page on Delijn.be for more info.

In parking lots Parking B and C. You pay 10 euros for the whole day for one vehicle. This price is not the decision of FACTS. The parking lots are owned by the City of Ghent, not FACTS or Flanders Expo. Ghent decides on the prices.

VIP ticket holders get a sweet parking spot on Parking A4 or A3, right at the entrance of the event.

For a detailed plan, check this website: http://www.flandersexpo.be/en/Accessibility/auto

Other

Of course, that’s what it’s for. It’s only prohibited where explicitly indicated, (but that’s just about nowhere). However, publishing the images afterwards is another matter. You can only do that if you have received our permission.

Possibly, yes. We can also use all the footage without your explicit consent (which is mentioned in the fine print on your ticket). But rest assured: we are always very respectful.

No. And futuristic devices like electronic cigarettes are also prohibited inside. There are smoking areas outside between Hall 3 and Hall 5, and between Hall 5 and Hall 7.

No. We only admit guide dogs (with documents and the appropriate equipment) and people dressed as Alf or Falkor, for example.

Yes. The fantastic Red Cross has wheelchairs ready for you in Hall 1. However, it’s safer to call beforehand, to make sure that there is one set aside for you.

Phone number: (+32) (0)9/241.97.13

Then we’ll take you to the first aid station and you get a kiss from the nurse (or we call the ambulance if it is serious, of course). FACTS is not responsible; however, we’ll do our utmost to help you as much as we can.

We are extremely strict when it comes to bullying. Anyone who goes beyond the limits will be thrown out immediately.

Of course. Congratulations by the way. (And don’t worry, we can keep a secret!). Send us a mail at info@facts.be and we’ll see together how we can turn your proposal into a Leela & Fry special.

They are ground up to make Jabba the Hutt food. No, actually, we give them first to the police, who have an office at the entrance of the exhibition. They keep lost stuff for a while afterwards. Calling 09 266 69 14 is often enough to check if they’ve found your backpack.

Enjoy. Getting lost is finally just another word for “discovering new things”. Children who have lost their way are warmly and kindly welcomed by our staff and reunited with their parents as quickly as possible.

The toilets are located between Hall 1 and Hall 3 and between Hall 1 and Hall 7. This visit costs a small fee of 50 cents.