FACTS SPRING 2020 IS CANCELLED DUE TO CORONA / COVID-19
All entry tickets for FACTS Spring 2020 will remain valid for FACTS Fall 2020 on October 24th & 25th, but visitors will get the choice:
- Keep the ticket(s) for October (no extra steps needed)
- Or ask for a refund
If you choose the refund, you can click the button below to give us the necessary info through an online form.
If you have multiple tickets orders, then you have to repeat the form for each one.
One order = one application.
THE DEADLINE FOR TICKET REFUNDS IS APRIL 10TH!
GUESTS RECONFIRMED FOR 24-25 OCTOBER 2020
- Where and how do I request a refund?
Click the button ‘Request a Ticket Refund’ above and fill in the form.
- Can I choose which tickets I want to see refunded?
Yes and no. Tickets can only be refunded in ‘order bundles’. Which means that if you – for example – ordered 2 VIP tickets and 3 Standard tickets in the same order, it is impossible to pick and choose which ones you want to see refunded; all 5 tickets will have to be refunded as a bundle. Same goes for photoshoot tickets.
To be clear: you can find the Reservation ID (7 numbers) here:
- When will I get my money back?
We will handle your refund application as soon as possible. You will receive an automatic mail when it is handled. After this mail, it will take a maximum of 30 days to execute the payment. Thank you for your patience!
- I have multiple orders. What do I do?
If you have multiple orders, then you have to repeat the form for each one. One order or Reservation number = one application. You can find the reservation numbers using the
- I also have a photoshoot ticket. What do I do with that?
This form also works for photoshoot tickets, but there’s a chance that the actor or actress gets rebooked for FACTS Fall 2020, on October 24-25. In that case, the photoshootticket of April will also be valid in October. On this page, you can already see which actors have already been reconfirmed for FACTS Fall 2020.
- I have a ticket for Saturday, April 4th. Can I use it for Sunday, October 25th?
No. Photoshoot and entry tickets for April are also valid in October, but they are only valid for the weekday you’ve bought them for. Saturday-Saturday, Sunday-Sunday. You cannot change the date of the ticket. If you wish to do so or you can’t make it on that day, then ask for a ticket refund and rebuy them as soon as they are available again.