All entry tickets for FACTS Spring 2020 will remain valid for FACTS Fall 2020 on October 24th & 25th, but visitors will get the choice:

  • Keep the ticket(s) for October (no extra steps needed)
  • Or ask for a refund

If you choose the refund, you can click the button below to give us the necessary info through an online form.

If you have multiple tickets orders, then you have to repeat the form for each one.
One order = one application. 




  • Where and how do I request a refund?

Click the button ‘Request a Ticket Refund’ above and fill in the form. 

  • Can I choose which tickets I want to see refunded?

Yes and no. Tickets can only be refunded in ‘order bundles’. Which means that if you – for example – ordered 2 VIP tickets and 3 Standard tickets in the same order, it is impossible to pick and choose which ones you want to see refunded; all 5 tickets will have to be refunded as a bundle. Same goes for photoshoot tickets.

To be clear: you can find the Reservation ID (7 numbers) here:

  • When will I get my money back?

We will handle your refund application as soon as possible. You will receive an automatic mail when it is handled. After this mail, it will take a maximum of 30 days to execute the payment. Thank you for your patience!

  • I have multiple orders. What do I do?

If you have multiple orders, then you have to repeat the form for each one. One order or Reservation number = one application. You can find the reservation numbers using the 

  • I also have a photoshoot ticket. What do I do with that?

This form also works for photoshoot tickets, but there’s a chance that the actor or actress gets rebooked for FACTS Fall 2020, on October 24-25. In that case, the photoshootticket of April will also be valid in October. On this page, you can already see which actors have already been reconfirmed for FACTS Fall 2020.

  • I have a ticket for Saturday, April 4th. Can I use it for Sunday, October 25th?

No. Photoshoot and entry tickets for April are also valid in October, but they are only valid for the weekday you’ve bought them for. Saturday-Saturday, Sunday-Sunday. You cannot change the date of the ticket. If you wish to do so or you can’t make it on that day, then ask for a ticket refund and rebuy them as soon as they are available again.

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Since 1993, the FACTS organisers have been working their hardest to do right by the thousands of fans that come together in Ghent. We always aim to create a safe space for all our fans to gather, be themselves and make unforgettable memories with like-minded people and guests from all over the world.

With the well-being, health and safety of our visitors, exhibitors, crew and partners as our main priority, FACTS has been closely following and monitoring the evolution of the outbreak and spread of COVID-19, the Corona pandemic, during the last days.

Since the situation in Belgium is becoming more critical every day and since the US government announced travel restrictions to Europe, FACTS has decided to cancel the FACTS Spring 2020 edition due to force majeure.

After considering all possible safety measures, we have ultimately decided to follow the guidance of the local health organisations and governments indicating that mass events should be cancelled.

As our main goal is to offer our amazing community the unique experience they deserve and to guarantee their safety, we simply were left with no other option.

It pains us to take this decision, but we are already looking forward to the next gathering with all our fans, exhibitors and guests on 24 & 25 October in Flanders Expo Ghent. In the meantime, we have worked very hard to guarantee an even more impressive line-up of stars and we are excited to announce that Ian Somerhalder, Rebecca Mader & Troy Baker have already confirmed that they will be present to meet all their fans in Belgium on 24 & 25 October. More guests and surprises will be announced in the coming months.

All our visitors, exhibitors and partners will be contacted personally by e-mail very soon, with more information regarding the next steps. All entry tickets will remain valid for FACTS in October, but visitors will get the choice: keep the ticket(s) for October or ask for a refund. More detailed info on that will follow soon.

We appreciate the support we have received in the past week. The feedback was invaluable in helping us determine this decision.

Kind regards,

The FACTS team